SkyTeam in the news

SkyTeam CEO Kristin Colvile was interviewed by The Wall Street Journal recently about the alliance’s work to create a seamless customer experience through investing in state-of-the-art innovative technology.

Kristin spoke to journalist Scott McCartney about SkyTeam’s plan to close the gaps in the alliance’s inter-airline customer experience, by tackling our five identified high-priority seams – which include seats, bag tracking, check-in, loyalty, and service recovery.

She also revealed details about SkyTeam’s Digital Spine, which bridges the technology differences between alliance members to offer customers greater simplicity and convenience.

“We built a giant translator, giving us the capability to talk to one another no matter what technical language they are speaking,” Kristin said.

You can read the full article by visiting The Wall Street Journal website.