Behind the Seams: Start of 2020 sees significant strides in Digital Spine connectivity
At SkyTeam, our vision is to power the most seamless customer journey of any global alliance. Bridging vital gaps in the inter-airline customer experience by solving key passenger pain points is critical to making this happen.Thanks to the Digital Spine, we have been able to make some great progress in our mission to enable multilateral connectivity across our alliance over the last 12 months. And we’re looking forward to taking this even further in the year ahead and beyond.
Check out the latest updates and milestones in our journey to deliver enhanced value for our members and customers below.
Seats
Four carriers are now connected to the Spine for seats.
The latest airline to connect for seats is China Eastern, who recently connected as a marketing carrier and are expected to complete as the operating carrier in February.
Vietnam Airlines are also expected to connect for seats in Q2.
Baggage Tracking
Five carriers are now connected to the Spine for baggage tracking, with all members expected to be connected by the end of 2020.
Over one million messages are now being received via the Digital Spine for Baggage Tracking – another significant milestone. This demonstrates our commitment to and progress in providing a more seamless inter-airline experience for our customers.
As well as connecting for seats, China Eastern have also connected to the Spine for Baggage Tracking.