Chatbot makes its mark on the SkyTeam website

And the talkative new addition is already proving popular, having engaged in more than 2,000 conversations since its launch last month.

As well as being able to engage in friendly small talk, the informational tool can answer questions on everything from lounges and SkyPriority to SkyTeam status levels and frequent-flyer programs.

Because of the nature of AI and natural language processing, the chatbot is improving every day thanks to the customer input it receives. So, the more it talks the more it learns – a bonus for us and our customers!

We’re currently working on expanding the chatbot’s capabilities to provide more complex functionalities, such as checking flight status or even helping customers to plan their trip.

Furthermore, reviewing the inquiries on a regular basis helps SAAM understand the kinds of things customers want to know, which provides valuable insights into how better to equip and train the bot.

We’ve no doubt that this is a feature that will continue to bring benefits to our website, and plans are in place to eventually roll it out to the SkyTeam app too.