Check out our new Hospitality and Service Recovery toolkit
At SkyTeam we’re focused on providing a seamless service for our customers, but sometimes things go wrong or events happen that are out of our control. So, we’ve created a new Learning and Development (L&D) toolkit that supports our members in difficult situations and helps them keep their customers smiling and feeling valued – whatever glitches their journey might throw at them.The resource is designed to help customer-service agents maintain hospitality principles during service recovery, with various training activities and a variety of flexible tools created to help agents deliver a positive and memorable experience.
We’ve developed the toolkit in conjunction with our members’ L&D representatives, covering topics such as stress management and baggage-service talking points.
There are self-learning and facilitated-learning options, with each lesson brought to life through animated videos and GIF images. The packages also include handy guides for teachers and learners, learning certificates and clickable quizzes.
The toolkit is available now from SkyPlace – check it out for yourself!
And while you’re there, why not have a look at the new learning & development module we’ve created to support your efforts to educate employees about SkyTeam? With facts, figures and details about some of our alliance’s most important programs, products and services, there’s never been an easier way to become a SkyTeam guru.