SkyTeam Branded Lounges in the Age of COVID-19

To tackle the realities of COVID-19, SkyTeam Branded Lounges will elevate its safety and security standards to meet the new health challenges presented by the current environment.

The personal safety measures for each lounge will be reviewed and adapted to the local context.
Measures include but are not limited to the following.

Increased training, information and emergency procedures

Social distancing, via furniture arrangement as well person-to-person contact (as guest-guest, guest-staff, and staff-staff)
o Floor markings for guest movement and flow
o Controlled queuing
o Staff to engage and direct guests

Face masks and/or shields and disposable gloves for staff, masks available for customers at the reception (if required)

Hand sanitizing stations throughout the lounge and shoe sanitizing mats available at the entrance (where possible)

Adapted food and beverage services. Limited to no guest contact with food and beverage or service equipment.
o Individually package food and beverage
o À la carte service (where possible)

Air-conditioning, the proper functioning of ventilation, air exchange, and dehumidification equipment will be checked by the relevant airports.

Deep intensified and increased cleaning of all high-touch areas, including reception, lavatories, kitchen, rest areas, and all surfaces.

You can read the full guidelines here. COVID19 Operational Guidelines – SkyTeam Branded Lounges – July 2020