Automated flight segment and e-ticket validation on the horizon for SkyTeam members

SkyTeam Rebooking steps up efforts to reduce customer pain points

When SkyTeam Rebooking was launched in March 2018, it marked an industry first.

The innovative technology solution provided airline ticket agents with access to customer itineraries across SkyTeam’s member airlines for the first time, meaning frontline agents could easily rebook customers onto other members’ flights using their own reservation platform.

However, mismatched information between codeshare and interline marketing and operating carriers means a passenger’s flight or e-ticket number does not always match the operating carrier’s booking information.

This can result in customers being unable to check-in seamlessly, or travel on their booked flights.

SkyTeam is now working on a process to automate flight segment and e-ticket validation, by identifying and solving common mismatch issues between systems.

SkyTeam began development in December, in partnership with MEA’s Passenger Service System (PSS) and a service provider.

MEA will pilot the solution, with a view to integrating the technology into other members’ rebooking processes later this year.