Enhanced SkyPriority Panel Audit App makes it even easier for top travelers to share feedback
SkyTeam has upgraded its innovative SkyPriority Panel Audit App for Elite Plus, First and Business Class customers.SkyPriority Panel Audit App empowers SkyTeam’s top travelers to share rich feedback at every step
It is now even easier for travelers to share thoughts and feedback on their airport experience thanks to the latest upgrades to the SkyPriority Panel Audit App.
Customers can now complete quick surveys rating their experience of 750 airport lounges, including SkyTeam-branded lounges in Dubai, Istanbul, Santiago de Chile, Sydney and Vancouver, as well as review SkyPriority touchpoints at more than 970 airports.
Whether dropping a bag or waiting to board, each review takes less than 60 seconds and customers can add comments and photos.
And thanks to an engaging communication plan including emails to existing users, a press release, social media activity and member airline recruitment activity, 8,500+ auditors have already registered for the app.
“Customer insight is key. That’s why we have upgraded our innovative app to put more tools at customers’ fingertips, so they can tell SkyTeam what they think of each touchpoint on their airport journey,” said Christian Oberlé, SkyTeam’s Chief Experience Officer.
“This combination of feedback and technology means we can work closely with our members to deliver a reshaped travel experience that exceeds customer expectations.”
Once Elite Plus Frequent Flyers, First and Business Class customers have downloaded and registered for the app, they can use it to answer speedy ‘yes/no’ surveys or add more detailed reviews and photos as they navigate the airport.
Information is then fed back almost instantly, providing SkyTeam and member airline management with important insights.
The enhanced app went live last month and is available in 16 languages. It is free to download from Google Play, the App Store, and the Huawei AppGallery (excluding Mainland China).
Have you downloaded the app yet? Use this QR code and start submitting your observations of SkyPriority benefits as you travel across the SkyTeam network!
