SkyTeam Rebooking Marks First Anniversary

SkyTeam Rebooking officially launched just over a year ago. It is now available at more than 70 airports around the world, with the roll-out continuing throughout 2019 to include all 40 SkyTeam hubs and other key stations around the world.

A new video, launched today, explains how SkyTeam Rebooking works and shows its benefits in action. The video is supported with an infographic, posters and customer case studies.

SkyTeam Rebooking is redefining service recovery across the alliance. It is the first technical solution to provide member airlines with access to passenger itineraries across multiple reservation platforms, enabling frontline agents to rebook customers onto any other SkyTeam member flight.

Speaking about the positive impact of SkyTeam Rebooking at JFK, Station Supervisor Paul Charles said:

“We handled approximately 55 re-accommodations. My agents became truly energized – empowered to be of assistance to our SkyTeam partner.” 

Mohammed Aljaghthami, Alliance Airport Services Manager at Saudia, has been working with the SkyTeam Rebooking project since 2012. He has worked with multiple groups, including IT, ground operations, and sales and reservations, to ensure a smooth implementation across the airline.

“SkyTeam Rebooking is helping Saudia to provide seamless connectivity to our guests,” he said.

SkyTeam Rebooking is just one element of SkyTeam’s focus on service recovery, enabling a more seamless customer experience through proprietary technology.

Want to find out more about how SkyTeam Rebooking keeps passengers moving when things don’t go as planned? Click below to view the video.