SkyTeam takes gold and silver at International Customer Experience Awards ICXA 2021

Every year, the ICXA celebrate the work done by customer experience (CX) professionals worldwide and attract a high calibre of entries from leading global brands across all industries.  

And SkyTeam has been awarded some of the highest accolades possible after winning gold for SkyCare&Protect and silver for SkyPriority. 

SkyCare&Protect was recognized in the ‘Customer Experience in the Crisis – Government Services and Aviation’ category, for its multi-layered health safety and hygiene measures that keep customers and employees as safe as possible.  

SkyTeam was the first alliance to roll out 15 aligned health safety protocols across all its members, ranging from intense aircraft sanitizing and onboard HEPA filters to mandatory mask wearing and onboard service adjustments. 

Last year, technology developed by SkyTeam boosted these measures from 15 to 22 – including an alliance-first Testing Labs Locator at SkyTeam.com. 

In explaining why SkyCare&Protect took the gold award, the judging panel said: “The standout component was the ability to galvanize CX experts from different organizations to collaborate effectively and consistently under very demanding time pressures.” 

And almost a decade since SkyTeam became the first alliance to offer aligned priority airport services, SkyPriority continues to set the industry standard for premier customer recognition by rewarding customers at 790+ airports worldwide.  

The product was awarded silver in the ‘Customer Centric Culture (Over 10,000 Employees)’ category and was also shortlisted in the ‘Customers at the Heart of Everything’ and ‘Best Measurement in Customer Experience (over 10,000 Employees) categories.  

Kristin Colvile, SkyTeam CEO, said: “We are navigating the most challenging times our industry has ever faced and through it all, SkyTeam and its members have delivered a safer service combined with high-quality customer experience upon which our alliance was founded. 

“These awards are a well-deserved recognition for SkyTeam members and their people around the world who have continued to put customers at the heart of everything we do throughout this crisis.”