Thousands more customers to benefit from touchless mobile check-in, powered by SkyTeam technology

Passengers traveling on an itinerary that includes flights on both Aeromexico and Delta are enjoying a faster, touchless airport experience thanks to seamless technology powered by SkyTeam’s Digital Spine.

The alliance-first technology connects Aeromexico’s and Delta’s digital systems, meaning travelers can now get their boarding passes, including seat assignment, through either airline’s self-service channels. Once a passenger has checked in digitally, they can go directly to security without needing to use a kiosk or see an agent.

Customers can check-in via either airline’s self-service channels, regardless of which airline is operating the flights.

The new check-in functionality will this year be rolled out across all members, meaning hundreds of thousands of customers will no longer have to queue to check in when traveling on multiple SkyTeam member airlines. Reduced queues also means that service agents can help customers requiring assistance with other issues in a more focused way.

Aeromexico customers traveling on Delta were the first to experience the touchless travel technology in 2020. Since then, more than 300,000 customers have already used the service successfully.

It’s estimated that the expansion between the two airlines will positively impact more than 50,000 customers each month, helping to reduce stress and minimize queues at the airport.

Walter Cho, Chairman, Alliance Board SkyTeam, said: “SkyTeam’s innovative technology is digitizing the travel experience to increase health safety and convenience by avoiding the need to wait in line. Through our mission to be the most seamless global alliance, we are creating a raft of tools that keep customers informed and ready to fly, giving them greater confidence when traveling internationally. We are working fast to implement this new check-in technology across most members in 2022.”

Andres Castañeda, Aeromexico’s Executive Vice President, Digital and Customer Experience, said: “Now more than ever it is key to have a reliable digital ecosystem that helps us offer a smooth travel experience.  Thanks to our joint efforts with SkyTeam, we have enabled this new functionality that reaffirms the seamless travel journey between Aeromexico and Delta Air Lines, and soon with other alliance partners.

“This work manifests all members’ commitment to offering a cutting-edge service for all our customers.”